Sometimes users will need to merge accounts together. Sometimes parents with more than one child will have multiple accounts because parent information didn’t match (name, email, phone). Many staff members are also parents, and will have a staff account and a personal parent account. You can combine accounts so everything is in one place.
Log in to your main ParentSquare account.
Click your name in upper right and select My Account.
Click Combine with another account.
If there are any accounts matching your verified email(s) or phone(s), a page with recommended users will appear:
Click Combine Accounts, confirm any additional contacts on the account, and click Combine Accounts.
If you do not see the account you want listed, click Combine Another Account.
Log in to the other ParentSquare account you want to combine.
Select name to use on your account and click Combine Accounts.
Your accounts are now combined. The next time you login to ParentSquare, you will be able to access your account using any of the associated email addresses or phone numbers on your combined account.
You can contact your child's teacher privately by using the direct messaging tool.
On the home page, click on "Messaging" in the left sidebar. From there, you can send a direct message to your child's teacher that only you and the teacher can see.
You also can send messages to other staff members at the school, such as your child's coaches and club leaders. You can send these messages in your preferred language; the messages will arrive to staff in English.
You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop-down menu.
On your account page, you find your notification settings in the top right corner and click "Change This" to customize your notifications.
If you are receiving too many notifications, try changing to the "digest" setting, meaning you will only receive one condensed message in the evening. Here is a help article on changing your notification settings.
The preferred language settings established during registration should have your preferred language already set for messages. If this needs to be changed, you can customize your language settings by going to “My Account” and clicking “Change This” under language settings. From there, you can choose any language that you prefer from the drop-down menu, and you’ll start to receive content in that language. Here is a help article on how to change your language settings.
If you wish to change your contact information, please contact your school. The school office will then update your information which is updated nightly with ParentSquare.
Please go to parentsquare.com and on the login page, click “Forgot Password.” Put in your email or phone number, and you’ll be sent a link to reset your password.
ParentSquare allows the district, schools and teachers to send messages in a variety of ways. One method is a post that would only go to your school "feed" in the ParentSquare app or web portal.
Your school or teacher also could choose to send that post to parents/guardians in the form of a text or email. Staff can choose to send a private message to one or more users.
For example, a school office or school nurse might text you to ask a question about administering your student’s medication.
The third method is a "Smart Alert" sent at the district and school level such as a district newsletter, messages from the superintendent and messages about back-to-school nights. They can be sent via text, email or phone call.
The final category is an "Urgent Smart Alert" These messages will be sent via text, email and phone call and include inclement weather notifications and health and safety issues.
You can choose to receive messages via email, text, voice and/or the app. While you can opt out of any of these methods of communication, please note that the district has the discretion to override opt-outs for messages and alerts deemed urgent or important, including health and safety situations and attendance.
Yes. The first time that you log into the app or web portal, all of your students should automatically be listed in the upper lefthand corner. If you don’t see them, please contact your school office(s).
You don’t have to take any action to receive emails, texts or phone calls. Our student information system syncs contact information directly with ParentSquare. If you want to utilize the app, simply download it from the app store and follow the prompts.
Installing the app is just another option for receiving notifications. Many users prefer push notifications and an app to contain their ParentSquare communications to getting texts and email. It’s about personal preference but if a user would prefer texts/emails that is totally sufficient too.
Registering (aka logging in) allows users to participate in the two-way engagement features. These are things like RSVPing to events, signing up for conferences, volunteering, wish lists, filling out forms, send a direct message to a teacher etc.
