Chromebook Troubleshooting
Many Chromebook issues can be resolved by powering off the device, then powering it back on. Two of the most common methods are...
1. Press and hold the power button and the reload/refresh button at the same time
2. Press and hold the power button until the Chromebook shuts down.
Chromebook shows Black screen and/or the Chromebook is Unresponsive
If you believe the Chromebook is on, but shows a black screen and the device does not respond when touching the touchpad. If you feel that the Chromebook will not turn on or is unresponsive try these keyboard shortcut.
- Press and hold the power button
- While holding the power button, press the reload button at the same time
- Then release both buttons. The Chromebook should turn off, then back on after a few seconds.
Another reason the screen may be black is because the screen brightness may be turned all of the way down. This can be adjusted by pressing the screen brightness function keys at the top of the keyboard.
Chromebook will not power on while pressing the power button even when you know it is fully charged, try this power cord trick...
- Close the lid of the Chromebook
- Plug the power cord into a wall outlet, then plug the other end into the Chromebook
- Open the lid without pressing any keys
Picture or Text on the Screen is Too Large or Too Small
To make images larger, click on the Ctrl and the + button at the same time. To make images smaller, click on the Ctrl and - button at the same time.
You just received your device and it will not turn on
Many of the Chromebooks have not seen much use throughout the summer and may not have enough charge to power on. Make sure that the device has been fully charged.
Chromebook will NOT connect to Internet
Sometimes when connecting to a new wireless network, you may receive an error that the "Network is Not Available". The WiFi icon in the system tray, lower right corner will appear empty. This can sometimes be resolved by powering down the Chromebook by using the power button in the top right corner of the keyboard, then restart.
Connecting to Wireless Network
When first connecting to a wireless network you may receive an error Network Not Available may appear. Scroll through the list of wireless networks that are available and select the appropriate network, enter password as appropriate.
Charging Issues
Plug in the power cord and see if the light next to the power cord turns on. The light is located on the left side of the device. On most of our devices, they have a "Type C" charger (more rectangular plug like what is on most new SmartPhones). If there are Type C ports on both sides, the device can be charged using either one. There is a charging light on one side the when charging should light up orange, red, blue or green. If the light is orange or red, it is in the process of charging. If the light is green or blue, the Chromebook is fully charged. Any color of light is a good sign. If there is no light try plugging the power cord into another outlet and make sure the power cord is fully seated in the power block. If there is still no light, please let your teacher or the office know.
Type C Charger
Charging Light Locatino